Frequently Asked Questions
Here are technical details about the foam density, cover materials, and dimensions. These answers explain how the contours hold your neck during sleep.
how to choose the right lobe height
The Cervicon pillow has two heights built into opposite sides. Side sleepers usually prefer the 5-inch contour to fill the shoulder gap, while back sleepers use the 4-inch contour. Simply turn the pillow around in bed to find your fit.
what is the pillow core made of
The core is solid 50D molded polyurethane memory foam. It does not contain shredded pieces, feathers, or hollow fiber stuffing. The outer removable cover is made of a breathable bamboo rayon and polyester knit.
how to wash the pillow and cover
Unzip and remove the white outer case to wash it in a washing machine on cold. The inner memory foam core must not be placed in water or dry cleaned. Wipe the foam with a damp cloth if necessary and air dry away from heat.
how to pay for your order
You can pay cash directly to the courier when the package arrives at your home. Alternatively, you can select direct bank transfer during checkout. We do not process card payments on this website.
what if my flat has no lift
Couriers deliver packages directly to your apartment door regardless of floor level. If the building has strict gate access, the courier will call the phone number on your order before attempting delivery. Orders placed before 14:00 on business days leave our Duluth facility the same afternoon.
how does the return process work
You may return an unused pillow in its original plastic wrap and carton within 30 days of delivery. Because this is a personal hygiene bedding item, opened or slept-on pillows cannot be returned unless verified as defective. Return postage is covered by the customer.