Who is responsible

Cervicon Ergonomics LLC, 325 S Lake Ave, Duluth, MN 55802, United States. Address privacy inquiries to [email protected].

Legal framework

We process user data under provisions of the applicable U.S. state privacy laws, including the CCPA/CPRA alongside relevant statutes in United States. In instances of conflict between these terms and applicable law, statutory provisions take precedence.

What we collect

During order placement, we obtain information required for delivery: recipient name, physical address, email, phone contact, and selected items. This site never gathers or stores banking card details. While you browse, web servers capture network data, such as IP addresses, browser specifications, and viewed pages, through listed cookies.

• Customer contact and shipping details including legal full name, domestic street address, email address, and phone number.
• Transaction records and order histories involving Cash on Delivery or Direct Bank Transfer arrangements.
• Technical telemetry, device diagnostics, browser versions, operating systems, and IP addresses.
• Correspondence, customer service inquiries, and product feedback records submitted directly by the consumer.

Why we use it

• To fulfil orders, coordinate freight, and manage item returns.
• To handle customer inquiries and provide dispatch notifications.
• To protect server integrity and evaluate website operations.
• To distribute product notifications when you opt in, with direct unsubscribe links in every dispatch.

Cookies and browser data

This platform saves text records inside your browser. Essential cookies support shopping cart storage and checkout processing; these cannot be disabled. Analytical cookies report aggregate page traffic. Marketing files activate solely through selection in the consent interface. You may revoke consent anytime through that panel or your browser preferences; refer to our Cookie Policy for specifications.

External data recipients

Freight partners receive recipient addresses and contact numbers. Payment gateways process required transaction data. Server hosts and analytical vendors handle technical records under strict service agreements. We do not sell customer data.

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents maintain the right to know, access, correct, and delete personal data held by Cervicon Ergonomics LLC. We do not sell, rent, or share personal information with third parties for cross-context behavioral advertising.

Data retention schedules

Transaction files remain stored for statutory financial record periods, after which we purge them. User account profiles remain active until closure request. Analytical data sets are retained for 14 months.

Your rights

For consumers residing in jurisdictions recognizing enhanced data governance, Cervicon provides full transparency regarding information collection. Domestic consumers retain the right to verify, inspect, rectify, or request the deletion of their personal contact profiles from our operational records by submitting a verified request to our privacy team.

Security

Cervicon processes transactions solely via Direct Bank Transfer or Cash on Delivery paid directly to the carrier upon arrival. Because our website never collects, processes, or stores payment card numbers or credit account data, PCI-DSS cardholder storage standards are not applicable to our checkout infrastructure.

Questions about this policy

Contact [email protected] or call +1 (218) 245-6601 during Mon-Thu 08:15-15:45, Fri 08:15-14:30, Sat 09:00-13:15. We resolve customer questions within one business day.