| Service | Delivery time | Cost |
|---|---|---|
| UPS Ground | 3 to 5 business days | $8.99 |
| USPS Priority Mail | 2 to 4 business days | $9.49 |
Transit estimates cover business days from dispatch. Deliveries to rural postal codes may take 1-2 additional days.
Orders confirmed prior to 14:00 leave our facility the same day. Late orders and weekend purchases dispatch the next working day. An automated email with your order summary sends upon checkout.
Each ergonomic contour pillow is vacuum-compressed within a hygienic, heavy-gauge poly sleeve and enclosed in a double-walled corrugated shipping box. This high-density barrier protects the internal memory foam core from ambient moisture, particulate ingress, and transit impacts.
Upon dispatch, an automated notification containing your domestic tracking number is delivered via email or SMS. Real-time carrier status updates allow you to monitor package movement from our facility to your designated delivery address.
When parcel tracking stops updating for 5 business days, email your order number to [email protected]. We file a search request with the delivery firm. You choose between a replacement shipment or a complete refund, processed within 10 business days of your report.
Inspect the parcel exterior immediately upon delivery. If physical transit damage is evident, document the exterior carton and internal contents with photographs, retain all original packing materials, and email [email protected] within 48 hours to initiate an immediate replacement carrier claim.
We support Cash on delivery, Bank transfer. Our staff never requests payment card numbers or online banking passwords by telephone or email.
Delivery runs to listed destinations. Freight fees and transit schedules appear at checkout prior to order confirmation. Any local customs fees remain the responsibility of the recipient.
Contact [email protected] or call +1 (218) 245-6601 during Mon-Thu 08:15-15:45, Fri 08:15-14:30, Sat 09:00-13:15. We resolve customer questions within one business day.
