The seller

Cervicon Ergonomics LLC, 325 S Lake Ave, Duluth, MN 55802, United States, registration code EIN: 86-7955316. Inquiries: [email protected], telephone +1 (218) 245-6601.

The goods

Cervicon Ergonomics LLC retails consumer sleep-comfort products, specifically non-medicinal ergonomic contour pillows, density-molded neck supports, and textile protective covers engineered for general home rest and physical alignment. Item listings outline components, unit count, and physical dimensions. Images serve reference purposes; outer packaging may show minor variations.

Ordering and contract

Order placement completes at checkout. An email acknowledgement follows; the legal sales agreement forms upon parcel dispatch. We reserve the right to cancel orders due to stock depletion or unverified details, issuing immediate payment refunds.

Prices and payment

Product costs appear in USD with statutory VAT included where mandated. Freight fees display in checkout before transaction completion. Valid settlement options: Cash on delivery, Bank transfer. If an evident pricing error occurs prior to shipment, we will notify you to confirm or void the order.

Delivery

Find shipping methods, schedules, and carrier fees on our Delivery & Payment page. Physical risk transfers to the buyer upon receipt of the parcel.

Product images and colours

Our photographs display the exact pillow models in stock. Screen display profiles, browser software, and ambient room lighting alter color tones. A minor color variance is not a structural fault and does not entitle you to free shipping on returns or cash compensation. The product page lists pillow dimensions, foam specifications, and box contents.

Transfer of risk

We hold transit responsibility until the carrier hands the parcel to you or your designated recipient at the specified address. The risk of product loss or physical damage transfers to you at handover. Inspect the parcel immediately, note visible transit damage on the courier receipt, and notify our team within 48 hours.

Returns and warranty

You can return your pillow within 45 days of delivery under the terms on our Returns page. Cervicon warrants that our ergonomic pillows are free from physical manufacturing defects in core memory foam and stitching for a period of one calendar year from delivery. Normal softening of foam, fabric wear, and changes resulting from improper laundering are excluded from warranty coverage.

• Custom-tailored, personalized, or bespoke pillow covers and monograms.
• Consumable fabric-care sprays, cleaning essentials, or products marked with short operational lifespans.
• Ergonomic pillows, textile slips, and inner cores removed from their original sealed, vacuum-packed hygienic packaging.
• Articles inseparably combined or contaminated with household materials, personal laundry, or foreign elements post-delivery.
• Digital wellness manuals, posture guides, or downloadable materials once accessed or transferred to the customer.

Liability

To the maximum extent permitted by applicable law, the cumulative liability of Cervicon Ergonomics LLC shall not exceed the total transaction amount paid for the disputed order or the sum of $100.00, whichever amount is lesser. Nothing in this document excludes statutory liability that cannot be waived under applicable consumer law.

Age and use

You must be at least 18 years old to buy from this store. Use the ergonomic pillow according to printed instructions. It does not replace daily routine from an orthopedic specialist.

Governing law and disputes

These terms and conditions are governed by and construed under the laws of the State of Delaware and the federal consumer protection laws of the United States. If a dispute cannot be resolved through direct dialogue, legal jurisdiction belongs to the court at the registered office of the seller, without restricting mandatory consumer statutes in your country of residence.

Questions about this policy

Contact [email protected] or call +1 (218) 245-6601 during Mon-Thu 08:15-15:45, Fri 08:15-14:30, Sat 09:00-13:15. We resolve customer questions within one business day.