Conditions

To qualify for a refund within our 45-day return window, the ergonomic pillow must remain in unwashed, unsoiled condition with its protective vacuum seal intact and all manufacturer labels attached. Returned goods must include all original packaging inserts and demonstrate zero signs of household use, perfume odors, or pet hair contact.

Returning a product

1. Initiate the process by contacting [email protected] with your order number, proof of purchase, and the specific reason for your return request.
2. Acquire an authorized Return Merchandise Authorization (RMA) code along with the designated return logistics facility address.
3. Repack the unsoiled item securely within its original protective box, ensuring all factory seals, tags, and packing inserts remain fully undisturbed.
4. Receive your refund via direct bank transfer within 3 to 10 business days following the successful physical check and verification of the product at our facility.

Who pays return shipping

When a pillow arrives defective, damaged, or incorrect, we cover costs by issuing a prepaid shipping document or dispatching a driver. If you return an item by choice, you cover postage; we impose no restocking fees.

Refund timing and method

Funds release within 3 business days of completed inspection. Deliveries paid on receipt are refunded via wire to your submitted bank details; wire orders return to the originating account. Commercial banks settle funds within 1-5 business days.

Resolution by case

Exchanges

To switch to another pillow shape or product, submit a return and enter a new purchase; we credit the returned unit upon arrival. If the exchange stems from our packing error, we send the replacement without delivery charges.

Cancelling an order

Orders may be cancelled without charge prior to package departure. Send your order code to [email protected]. Once a parcel leaves the warehouse, standard return terms apply.

Questions about this policy

Contact [email protected] or call +1 (218) 245-6601 during Mon-Thu 08:15-15:45, Fri 08:15-14:30, Sat 09:00-13:15. We resolve customer questions within one business day.