Our 45-day guarantee
Order an ergonomic pillow from Cervicon. If the contour does not fit your neck, return it within 45 days for a product refund.
The promise
Send back the product within 45 days of receipt. We process your refund within 3 business days of checking the package.
45-day returns
Valid for any reason, including an unsuitable pillow height.
Insured delivery
Pillow damaged or misplaced by the courier? We replace it or refund your payment at our expense.
Secure payment
Pay cash upon handover or via bank transfer: we store no payment card records.
How to claim
- Send an email to [email protected] with your order number.
- We email back our return address and authorization code within one business day.
- Ship the parcel; we confirm the refund once we receive and inspect the box.
Read the complete terms on the Returns policy and Delivery terms pages.