Maximizing Value and Product Life

A sleep system contains two distinct elements with opposite care requirements. Viscoelastic polyurethane is a high-density polymer structure. Exposing this core to water, machine agitation, or mechanical heat breaks down the internal cell membranes and causes permanent indentations. In contrast, the outer bamboo-derived rayon cover is designed for regular washing to remove surface dirt, skin cells, and body moisture.

Maintenance Best Practices

Follow these care parameters to keep the textile clean and preserve core resilience.

First, open the nylon concealed zipper at the rear edge of the contour. Remove the outer bamboo-derived rayon cover from the inner spun polyester mesh liner. Wash the outer cover in cold water on a delicate cycle with standard liquid detergent. Tumble dry on low heat or lay the textile flat on a drying rack. Keep the molded polyurethane core away from washing machines and steam cleaners. If the foam needs surface spot cleaning, wipe it with a damp cotton cloth and allow it to air-dry away from direct sunlight.

Returns and Support

We provide a thirty-day trial period on your purchase. If the contour profile does not suit your shoulder width, contact our support team with your order number. Our specialists can review your sleeping position to suggest lobe adjustments or assist with a return. We accept return shipments within thirty days of delivery when returned with the original components in clean condition.